Shipping policy

Last Updated: [18,08,2026]

 

This Shipping Policy (“Policy”) governs the dispatch, delivery, risk allocation, and logistics procedures applicable to all purchases made through Furlio Pty Ltd (“we”, “us”, “our”).

 

By placing an order with us, you acknowledge and agree to the terms set out in this Policy.

 

1. Scope and Application

This Policy applies to all Goods purchased through our onlineonly retail platform (currently, www.furlio.com.au) and delivered within Australia. It outlines the rights and obligations of both parties in relation to shipping, delivery, risk transfer, carrier performance, and transitrelated issues.

Nothing in this Policy excludes, restricts, or modifies any rights available to you under the Australian Consumer Law (“ACL”).

 

2. Delivery Areas

We deliver Goods Australiawide using reputable thirdparty carriers. Delivery to remote or regional areas may be subject to extended timeframes, carrier limitations, or additional fees.

We do not deliver outside Australia unless expressly agreed in writing.

 

3. Processing and Dispatch Timeframes

Orders are generally processed within 1–3 Business Days of your order and payment. Processing times may vary during peak periods, promotional events, or due to operational constraints.

Once an Order is processed, Goods are dispatched as soon as reasonably practicable. We do not guarantee sameday dispatch.

 

4. Shipping Methods and Fees

Shipping fees are calculated at checkout based on:

· delivery location;

· weight and dimensions of Goods;

· selected shipping method;

· carrier pricing.

Shipping fees are payable at the time of purchase and are nonrefundable except where required under the ACL.

 

5. Estimated Delivery Timeframes

Delivery timeframes provided at checkout are estimates only. Actual delivery times may vary due to:

· carrier delays;

· weather events;

· peak seasonal volumes;

· public holidays;

· unforeseen operational disruptions.

We are not liable for delays caused by thirdparty carriers.

 

6. Tracking and Delivery Confirmation

Where available, tracking information will be provided once Goods are dispatched. Tracking availability depends on the carrier and shipping method selected.

Delivery is deemed complete when Goods are delivered to the address provided at checkout or when the carrier confirms delivery.

 

7. Authority to Leave (ATL)

If you select or the carrier applies Authority to Leave, Goods may be left unattended at the delivery address.

By granting ATL, you acknowledge and agree that:

· risk in the Goods transfers to you upon delivery;

· we are not liable for loss, theft, or damage occurring after delivery;

· carriers may leave Goods in a location they deem reasonably secure.

If you do not wish to grant ATL, you must select a delivery option requiring signature.

 

8. Risk Transfer

Risk in the Goods passes to you:

· upon delivery to the address provided at checkout; or

· upon placement of Goods at the delivery location under ATL.

We are not responsible for loss, theft, or damage occurring after delivery.

 

9. Incorrect Address or Delivery Information

You are responsible for ensuring that delivery information provided at checkout is accurate and complete.

If an incorrect or incomplete address results in failed delivery:

· you may be required to pay additional fees for redelivery;

· we are not liable for delays or loss resulting from incorrect information;

· refunds may not be provided unless required under the ACL.

 

10. Lost, Damaged, or Missing Parcels

If Goods arrive damaged, missing, or appear lost in transit, you must notify us promptly at info@furlio.com.au.

We may request:

· photographs of packaging and Goods;

· carrier tracking information;

· written descriptions of the issue.

Where damage or loss occurred during transit, we will work with the carrier to investigate. Remedies may include replacement or refund, depending on the circumstances and ACL requirements.

 

11. Delivery Refusal or Failure

If delivery is refused or fails due to:

· inability to access the premises;

· repeated unsuccessful delivery attempts;

· refusal by the recipient;

· unsafe delivery conditions;

the Goods may be returned to us. You may be required to pay additional fees for redelivery.

 

12. Special Handling Requirements for Pet Products

Certain Goods—such as treats, supplements, grooming tools, and toys—may require special handling or packaging. We take reasonable steps to ensure Goods are packaged securely.

However, you acknowledge that:

· temperaturesensitive items may be affected by heat during transit;

· fragile items may be subject to carrier handling risks;

· packaging may vary depending on carrier requirements.

 

13. Fraud Prevention and Security

We reserve the right to delay dispatch or cancel Orders where fraud is suspected. Additional verification may be required before Goods are shipped.

 

14. Force Majeure

We are not liable for delays or failure to deliver Goods caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, carrier disruptions, or government restrictions.

 

15. Governing Law

This Policy is governed by the laws of New South Wales, Australia. Any disputes arising under this Policy must be resolved in the courts of New South Wales.

 

16. Contact Information

For shipping enquiries, delivery issues, or assistance, please contact at info@furlio.com.au.