These Subscription Terms (“Terms”) govern the enrolment, billing, renewal, modification, suspension, and cancellation of subscriptionbased services offered by Furlio Pty Ltd (“we”, “us”, “our”). These Terms form part of the broader contractual relationship between you (“you”, “your”) and Furlio Pty Ltd and must be read together with our Terms of Service, Privacy Policy, Shipping Policy, and Refund & Returns Policy.
1. Definitions
For the purposes of these Terms:
· “Subscription” means a recurring purchase arrangement for Goods delivered at regular intervals.
· “Goods” means all pet products, accessories, toys, consumables, grooming tools, supplements, and other items offered for subscription, currently via www.furlio.com.au.
· “Billing Cycle” means the recurring period (e.g., weekly, fortnightly, monthly) selected by you.
· “Subscription Fee” means the amount payable for each Billing Cycle.
· “Major Failure” and “Minor Failure” have the meanings given under the Australian Consumer Law (“ACL”).
2. Eligibility and Enrolment
To enrol in a Subscription, you must:
· be at least 18 years old;
· provide accurate and complete account information;
· maintain a valid payment method for recurring charges.
By enrolling, you authorise us to supply Goods on a recurring basis and to charge your nominated payment method automatically.
3. Subscription Structure and Operation
A Subscription consists of recurring deliveries of selected Goods at the frequency chosen by you. The specific Goods, quantities, and Billing Cycle are displayed at the time of enrolment.
We may, at our discretion, modify the structure of Subscriptions, including available products, delivery intervals and/or pricing. Any material changes will be communicated to you with reasonable notice.
4. Pricing, Billing, and Automatic Payments
4.1 Subscription Fees
Subscription Fees are payable at the beginning of each Billing Cycle. Fees are listed in Australian dollars (AUD) and include GST where applicable unless otherwise stated.
4.2 Automatic Billing Authorisation
By enrolling in a Subscription, you expressly authorise us to:
· charge your nominated payment method automatically at the start of each Billing Cycle;
· store payment details securely through our thirdparty payment processor;
· attempt reprocessing if a payment fails.
4.3 Failed Payments
If a payment fails:
· we may attempt to reprocess the payment;
· we may notify you and request updated payment details;
· we may charge you a payment failure/dishonour fee;
· we may suspend or cancel your Subscription if payment is not received within a reasonable time.
5. Price Changes
We may vary Subscription Fees from time to time. Any price changes will be communicated to you with reasonable notice.
If you do not agree to the revised pricing, you may cancel your Subscription before the next Billing Cycle. Continued use constitutes acceptance of the new pricing.
6. Delivery of Subscription Goods
Subscription Goods are delivered according to the Shipping Policy. Delivery timeframes may vary depending on location, carrier performance, and operational constraints.
Risk in the Goods passes to you upon delivery.
7. Product Safety and Risk Disclosures
Goods supplied under Subscriptions may include pet toys, chews, treats, grooming tools, supplements, and accessories. These items may pose risks if used incorrectly or without supervision.
You acknowledge and agree that:
· pets must be supervised when using toys, chews, or enrichment items;
· damaged or worn items must be discarded immediately;
· treats and supplements must be administered according to instructions;
· pet temperament, chewing strength, and dietary needs vary significantly.
Damage caused by misuse, neglect, or failure to supervise does not constitute a failure under the ACL.
8. Changes to Subscription Contents
We may update or discontinue specific Goods included in Subscriptions due to:
· supplier changes;
· product recalls;
· safety concerns;
· stock shortages;
· regulatory requirements.
Where a product is discontinued, we may substitute an equivalent item of similar value or notify you of available alternatives.
9. Suspension and Modification of Subscriptions
You may request to:
· pause your Subscription;
· change delivery frequency;
· modify product selections;
· update payment or delivery details.
Changes must be made before the next Billing Cycle to take effect for that cycle.
We may suspend or modify Subscriptions where necessary for operational, safety, or regulatory reasons.
10. Cancellation of Subscriptions
You may cancel your Subscription at any time before the next Billing Cycle. Cancellations made after a Billing Cycle has commenced will apply to the following cycle.
We may cancel your Subscription if:
· payment fails repeatedly;
· fraudulent activity is suspected;
· you breach these Terms;
· Goods become unavailable.
11. Refunds and Consumer Guarantees
Refunds for Subscription Goods are governed by the Refund & Returns Policy and the ACL.
If Goods supplied under a Subscription fail to meet a Consumer Guarantee:
· Major Failure: you may choose a refund or replacement;
· Minor Failure: we may choose to repair, replace, or refund.
ChangeofMind refunds are not available for Subscription Goods once a Billing Cycle has commenced.
12. Fraud Prevention and Security
We may require additional verification before processing Subscription payments or dispatching Goods. We reserve the right to suspend or cancel Subscriptions where fraud is suspected.
13. Unfair Contract Terms Compliance
These Terms are drafted to comply with the unfair contract terms provisions of the ACL. We do not include terms that:
· cause significant imbalance;
· are not reasonably necessary to protect legitimate interests;
· would cause detriment if relied upon.
14. Force Majeure
We are not liable for delays or failure to supply Subscription Goods caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, carrier disruptions, or government restrictions.
15. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes arising under these Terms must be resolved in the courts of New South Wales.
16. Contact Information
For Subscription enquiries, modifications, or cancellations, please contact us at info@furlio.com.au.